We have stayed in Auckland many times and used to live here. This is the most enjoyable, relaxed and friendly accommodation that we have ever stayed at. The staff gave the immediate imppression of extreme friendliness and their PR skills were excellent. Upon leaving we felt like we had made friends.
We do tend to constantly ask questions and require little things outside the general job description of hotel staff. Nothing was too much bother. All staff were relaxed and smiling, laughing and conversing with us and appeard generally interested, extremely important.
We will certainly return.